We're sorry things didn't work out! We will gladly refund or exchange all sealed and unopened products in its original condition within 15 days after your order receipt date when accompanied by the original packing slip invoice.Your satisfaction is our highest priority. If you are not satisfied with your new purchase, you may return the item(s) for a full refund of the purchased price excluding shipping cost if any, by mail.

 

Procedure to Return your purchase

A) Write us an email at info@villagevitaminstore.ca with the reason of return, your order no. and the quantity for each item you wish to return.

B) After approved by us, enclose the invoice in your return package. Pack the item(s) securely in the original product packaging & ship it to the address which will be emailed to you upon approval.

C) We recommend that all returns be sent via a traceable carrier. We are not responsible for packages not received if sent via a non-traceable carrier. Drop your package in person if you can. We cannot accept C.O.D deliveries.

D) Email us the tracking no. once you shipped back the return.

E) Upon receipt, your returned items will be checked by our staff & if items are in a resell-able condition, we`ll process your exchange & refunds. Please make sure you ship back all the return items securely to avoid any damages while in transit.

Please Note : All shipping costs, including those incurred for original order shipping & returns are non-refundable. Upon receipt, allow approximately 7 business days to process your credit. Please allow few days for your bank to process it.

Please Note: No products can be returned at any of our retail store`s location. Products have to be shipped back to the origin from where it was shipped as per the above procedure.

Please Note: Any Probiotics products are not eligible for returns anytime after the delivery of the order shipment. 

 

How am I going to be refunded?

Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase. Shipping charges and sales tax on shipping are non refundable.