Shipping & Delivery  

Purchases will be shipped via UPS, Purolator or Canada Post from our Toronto distribution center. You can expect your purchase to arrive within 2 - 15 business days from receipt of your order depending upon your location (exceptions may occur).

Please allow up to 5 business days to process and pack your order. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays. Most orders will be shipped by UPS, but deliveries to P.O. boxes and most rural areas will go through Canada Post. For more information, please reach out to our customer care team at

Shipping Cost

  • Free Shipping on orders of $79.99 & above.
  • The Free Shipping offer applies to orders only.
  • The Free Shipping offer is subject to change without notice.
  • To qualify for free shipping, your total order value must be $79.99 or more before any taxes, fees or shipping charges are added.
  • Free shipping applies only to addresses in Canada. Shipment restrictions to remote locations may apply. 
  • Oversize items needing to be delivered via freight carriers and those items are not eligible for Free Shipping.
  • Free shipping will not apply if any purchase of an item is canceled, resulting in a total purchase of less than $79.99.
  • Shipping cost for orders below $79.99 will be subjected to weight & price of the item.


Out of Stock Items

We apologize for the inconvenience this may cause. If your item gets out of stock after your purchase, we will contact you to discuss how you would like to process it further.

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please write us at  and quote your order number.

All Probiotics are shipped with ice-packs, once the order has been shipped, it is non refundable. We do not ship Probiotics over the weekend, these orders are shipped on Mondays through Wednesdays. 

Order Tracking

When your order is shipped from our distribution center, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

International Shipping

Only in the USA as of now. We cannot ship anywhere else internationally. US orders are not eligible for Free shipping irrespective of the order value.